Cancellation & Refund Policy
GoSimplex is an AI-powered SaaS platform operated by Shwetark Global Solutions Pvt. Ltd. ("SG Solve", "we", "us"). This policy outlines the cancellation and refund terms applicable to our services.
1. Subscription Cancellation
Customers may cancel their subscriptions through their account, where available, or by emailing letsconnect@sgsolve.com.
Cancellation prevents future renewals. Access to paid services ordinarily continues until the end of the current billing period.
2. Refund Eligibility
Subscription and usage-based fees are generally non-refundable once the applicable service period has commenced or services have been consumed.
Refunds may be considered for duplicate payments, incorrect charges, or verified service-delivery failures. Customers should submit refund requests within 7 days of the relevant transaction.
Refunds will also be provided where required by applicable law.
3. Refund Processing
Approved refunds will be initiated within 7–10 business days to the original payment method. Actual credit timelines may vary depending on the payment provider or issuing bank.
4. Enterprise Services
Custom enterprise subscriptions, implementation services, and project-based engagements are governed by the cancellation and refund terms specified in their respective agreements.
5. Contact
For cancellations, refund requests, or billing concerns: