Cancellation & Refund Policy

Astro has no subscription, renewal or lock-in. You add money to your wallet when you want to, and spend it on Kundlis and questions. Nothing renews automatically.

A question is charged before it is answered. If no answer is produced because of an error on our side, the amount is returned to your wallet automatically, with nothing for you to claim.

A Kundli activation is charged before the chart is created. If the chart cannot be created or saved, the fee is returned to your wallet automatically.

Once a Kundli has been created, its activation fee is not refundable, and an answered question is not refundable because you disagree with, or did not like, what a reading said. Readings are offered for guidance and are not a prediction we can guarantee.

Deleting a Kundli does not refund its fee.

You can ask for the unused balance in your wallet to be refunded at any time by writing to the email below, from the email address on your account. The refund goes to the original payment method, and a credit note is issued for the GST on the refunded amount.

If you delete your account while money remains in your wallet, the app asks you first. Either request your refund before deleting, or confirm that you give up the balance.

If you were charged twice for the same payment, or charged an amount you did not authorise, tell us within 7 days and we will correct it or refund it, and we will also act where the law requires.

Approved refunds are initiated within 7–10 business days to the original payment method. When the money shows in your account depends on your bank or payment provider.

If we discontinue Astro, we will give notice and refund the unused balance in your wallet.

Send refund requests from the email address on your Astro account and include the payment reference if you have it.