Privacy Policy
This policy explains how Astro (Kundli), a service of GoSimplex, handles your personal information. Shwetark Global Solutions Pvt. Ltd. ("SG Solve", "we", "us") decides why and how it is used, and is the data fiduciary under India's Digital Personal Data Protection Act, 2023. By accepting the notice shown when you first sign in, you agree to what is described here.
1. What we collect and how long we keep it
Chats older than 30 days are deleted automatically. Your Kundlis and birth details stay until you delete them. Reports (PDF) are never stored: each one is created when you ask for it and sent straight to your device.
2. Who handles it for us
We choose these providers carefully and bind them to protect your information. Sending data outside India is permitted under the Act unless it is to a country the Government restricts; we tell you where it happens so you can decide.
3. Why we use it
- To provide Astro: create Kundlis, produce reports, match charts and answer your questions.
- To run your wallet, take payments and issue invoices.
- To keep the service secure, prevent misuse and fix faults.
- To meet our legal duties, for example tax and accounting records.
- We do not sell your personal information, and we do not use your birth details or chats for advertising.
5. AI and your questions
To answer a question, we send the question, the recent conversation and the facts of the Kundli it concerns through GoSimplex Brain to an AI model provider. Providers are used under terms that do not allow them to keep or learn from that content. Some providers run outside India, which is why this is stated here and on the screen you accept when you first sign in. Answers are generated and can contain mistakes (see our Terms).
6. Your rights
Under the Digital Personal Data Protection Act, 2023 you have the right to:
- Access: download your account, Kundlis and chats from Account & privacy in the app.
- Correct or complete your details: edit your billing details when you add money, or write to us for anything else.
- Erase: delete your account and everything stored about you from Account & privacy, in one step. Invoices are kept only as long as the law requires.
- Withdraw consent at any time. Because Astro cannot work without the data it needs, withdrawing consent means closing your account, which you can do yourself.
- Nominate another person to exercise your rights if you die or cannot act, by writing to us.
- Complain: use the grievance contact below. If we do not resolve it, you may complain to the Data Protection Board of India.
7. How we protect it
Your Kundlis, chats and wallet are stored in India (see the list above) and encrypted in transit and at rest by our providers. Access to the databases is limited to the service itself and a small number of authorised engineers, and Astro has no feature that lets staff browse your Kundlis or chats. Your sign-in is protected by Firebase. Each request is checked so you can reach only your own data, and billing records can be changed only by our servers, never from a browser.
If a personal data breach affects you, we will tell you and notify the Data Protection Board as the law requires.
8. Children
Astro is for people aged 18 and over. We do not knowingly collect information from children.
9. Cookies
We use only what is needed to keep you signed in. We do not use advertising or cross-site tracking cookies.
10. Changes
If we change what we collect or why, we update this policy and ask you to review and accept the new notice before you continue.
11. Grievance contact
For any question, request or complaint about your personal information, write to our grievance contact. We will respond within the time the law requires.
See also our Terms of Service and Cancellation & Refund Policy.